Privacy policy

We value your privacy and are committed to protecting the personal information you provide to us.

GUS Laboratories Pty Ltd (ABN 21 697 853 875), trading as GÜS (the Company, we, us or our), is an Australian medicinal cannabis company facilitating the supply of medicinal cannabis products and related services to authorised healthcare professionals, pharmacies and other business partners.

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act), to the extent applicable.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, including any sensitive information we may receive, and outlines your rights in relation to that information.

This Privacy Policy applies to personal information collected through our website at https://guslabs.com.au (the Website), our business communications and our services.

1. CONSENT TO COLLECT AND USE YOUR PERSONAL INFORMATION

When you engage with GÜS or provide personal information to us, we collect, use and disclose that information for the purposes outlined in this Privacy Policy, where permitted by law.

Where consent is required by law, we will seek your consent before collecting, using or disclosing your personal information.

If we intend to use your information for a purpose that requires additional consent, we will seek that consent before proceeding.

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect and hold personal information in a fair and lawful manner. Where reasonably practicable, we collect personal information directly from you.

We may collect personal information through:

  1. Healthcare professional, pharmacy or clinic registration forms submitted through our Website;

  2. Business enquiries, applications and correspondence;

  3. Contracts and arrangements with suppliers, distributors and service providers;

  4. Telephone and email communications;

  5. The administration and delivery of our products and services;

  6. Interactions with our Website, including through cookies and similar technologies; and

  7. Other lawful activities necessary to operate our business.

We may also collect relevant personal information from publicly available sources and third parties, including professional registration bodies, suppliers, contractors and business partners.

Where appropriate and required by law, we will notify you if personal information has been collected from a third party and explain how that information will be used.

3. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we may collect includes, but is not limited to:

  1. Full name and contact details, including email address, telephone number and postal address;

  2. Business, pharmacy, clinic or practice name and address;

  3. Australian Business Number (ABN) and other relevant business registration details;

  4. Healthcare professional registration information, including AHPRA registration numbers and supporting documentation;

  5. Account registration details and information submitted through our Website;

  6. Business correspondence, enquiries and transaction records; and

  7. Technical information, including IP addresses, device information, browser information, website usage data and cookies.

Where necessary and permitted by law, we may also receive limited health-related information in connection with product safety enquiries, adverse event reports or regulatory obligations.

We will only collect sensitive information where it is reasonably necessary for our functions or activities and where collection is permitted by law.

If you choose not to provide information reasonably required for a particular service, we may be unable to process your registration, verify your professional credentials or provide the requested service.

4. OUR PURPOSES FOR HANDLING YOUR PERSONAL INFORMATION

We collect, hold, use and disclose personal information for the following purposes:

  1. Providing and administering our medicinal cannabis products and related business services;

  2. Registering, verifying and managing access for authorised healthcare professionals, pharmacies and clinics;

  3. Processing business enquiries, orders and related transactions;

  4. Communicating with healthcare professionals, pharmacies, suppliers, distributors and business partners;

  5. Managing accounts, invoices, contractual arrangements and business records;

  6. Providing relevant business communications and information where permitted by law;

  7. Improving the functionality, security and performance of our Website and services;

  8. Meeting legal, regulatory, record-keeping and compliance obligations, including those relating to therapeutic goods;

  9. Responding to product safety enquiries, quality concerns or adverse events where applicable; and

  10. Managing and administering our business operations.

We will not use or disclose personal information for unrelated purposes unless authorised or required by law, or where we obtain any additional consent that is required.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services or comply with our legal obligations.

These parties may include:

  1. Authorised healthcare professionals, pharmacies and clinics, where relevant;

  2. Distributors, logistics providers and other supply-chain partners;

  3. Website hosting, cloud storage, IT and technical service providers;

  4. Payment processing and business administration providers;

  5. Professional advisers, including legal and accounting advisers; and

  6. Government, regulatory or law enforcement authorities where required or authorised by law.

We take reasonable steps to ensure that third-party service providers handle personal information appropriately and in accordance with applicable privacy requirements.

We may also disclose personal information where reasonably necessary to comply with a lawful request, court order or regulatory obligation.

Any overseas handling or disclosure of personal information is addressed in Section 10.

6. PROTECTION OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be held electronically through secure business systems, cloud-based platforms or, where necessary, in physical records.

Our security practices include appropriate technical, administrative and organisational measures designed to safeguard information.

Access to personal information is restricted to authorised personnel and service providers who require access to perform legitimate business functions.

Where personal information is no longer required for a lawful purpose, and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify that information.

7. DIRECT MARKETING

We may communicate with healthcare professionals, pharmacies and business representatives about our company, products and services where permitted by applicable laws.

Any direct marketing activities will be conducted in accordance with relevant privacy, electronic communications and therapeutic goods advertising requirements.

We will not disclose personal information to third parties for their independent marketing purposes without the required consent or other lawful authority.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in an applicable communication or contacting us directly.

Email: hello@guslabs.com.au

8. COOKIES

Our Website may use cookies and similar technologies to support website functionality, security, performance and analytics.

Cookies are small files stored on your device that may collect information about your browser, device and interactions with the Website.

Information collected through cookies may help us understand how visitors use our Website and improve its functionality and performance.

Some cookies or related technologies may collect information that is capable of identifying an individual.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

9. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you, subject to applicable law.

You may also request that we correct personal information that is inaccurate, incomplete, outdated or misleading.

We will take reasonable steps to ensure that the personal information we hold is accurate, up to date and complete.

Requests for access or correction should be submitted in writing to:

Email: hello@guslabs.com.au

We may need to verify your identity before processing a request.

We will respond within a reasonable timeframe and explain any lawful grounds for refusing a request, where applicable.

10. OVERSEAS TRANSFERS OF PERSONAL INFORMATION

GÜS uses third-party technology and service providers, including Shopify, to operate its Website and manage certain business functions.

As a result, personal information may be stored, accessed or processed outside Australia.

Based on Shopify's published arrangements, countries involved in processing may include Singapore, Canada and the United States. Other countries may also be involved depending on the service providers we use.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to comply with applicable Australian privacy requirements, including those relating to cross-border disclosure.

We will review our service-provider arrangements and update this Privacy Policy as necessary to reflect the countries in which personal information is likely to be disclosed, where practicable.

11. RESOLVING PERSONAL INFORMATION CONCERNS

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

GUS Laboratories Pty Ltd
Trading as GÜS
Email: hello@guslabs.com.au

Please provide sufficient information about your concern so that we can investigate and respond appropriately.

We will review privacy complaints and aim to provide a response within 30 days. If additional time is required, we will notify you where reasonably practicable.

If you are dissatisfied with our response, or we have not responded within a reasonable timeframe, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Website: https://www.oaic.gov.au

12. CHANGES

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations or information-handling practices.

The latest version will be available on our Website.

We encourage you to review this Privacy Policy periodically to remain informed about how we manage personal information.